Office hours for questions and problems associated with the chip card are
Tuesdays, 9:15 a.m. - 12:00 p.m. in the main building, room 0.35. 

You do not need to take a number at the ticket machine in order to meet with a staff member!

• My chip card no longer works.

Your card is probably defective. Your card will be checked during the office hours and a new card will be issued for a fee of 15 Euros (additional cards cost 20 Euros). The fee is to be paid during the office hours and a new card will be issued immediately. 

• My chip card was stolen. 

Stolen chip cards must be reported to the police. The police report, complete with stamp and signature, can be presented during the office hours for the chip card and a new chip card is issued without fees. Online police reports are not accepted! 

• I've lost my chip card and need a new one immediately for its function as a semester ticket. 

The STuRa can help you in an emergency by issuing a ticket which is only valid for a limited time period. You need to present a current certificate of enrolment (available to be printed from the
 Online Portal) to STuRa. Please contact  STuRa for assistance.

• I cannot make it to BTU in person. Is it possible for a new chip card to be issued and mailed to me? 

No, mailing a chip card is not possible. In this situation we recommend that you issue a certificate of authorization to someone you trust to take care of getting a new card for you. The new card will be issued to the person after the fee of 15 Euros (additional cards cost 20 Euros) is paid, a copy of your personal identification card is presented, and the certificate of authorization is handed over.